1) Know Your Call's Goal
Before you even dial the phone, you should have a clear understanding of your call's purpose and what your end goal is. What direction do you want your potential client to head in after the call? If you fail to plan, you won't achieve the goal for your call.
2) Giving Away The Goods
This goal is simple. Do not give away all of your goods without knowing if the person will even take the time to look at them. If they want you to just send them the information so that they can get you off of the phone, don't do it. Do some digging to see what their level of interest is, or if they're just trying to get rid of you.
3) Poor Telephone Manners
We all know what good etiquette is, but sometimes we don't even realize when we're not following it. Avoid smacking your gum, eating, multi-tasking, or having distractions in the background while you're making calls. Not only will it be distracting to the prospect, but also to you.
4) Listen To Your Prospect
If you want to know what your prospect is thinking, just listen to them. Make sure that you do not monopolize the conversation. Poor listening skills will lead to failure.
5) Don't Make Your Fears Theirs
Just because your client is busy at the moment does not mean that they do not ever want to talk to you. Do not read negativity into somewhere that it is not. Just because you are afraid that they don't want to talk to you, doesn't mean that they don't.
6) Failing To Ask Enough Questions
There are things that you need to know about your prospect to qualify them, but also make sure to find out about what they want you to know. People love to talk about themselves, their families, and things of interest to them. You will build rapport with them by being interested in what interests them.
7) Not Being Prepared
You would be foolish to enter into an important presentation with little to no preparation. The phone is absolutely no different. Take some time to think over what you have to say. It might also be helpful to role play with a friend or loved one. Find out what areas you need to work on and smooth out the rough spots.
8) Ask For It
You want to compel your prospect to action. It's not good enough to tell them, you want them to do their due diligence and look into what you're telling them. If you ask them to do something for you, then you have an opportunity to follow up with them and make sure that they did what you requested of them. - 16738
Before you even dial the phone, you should have a clear understanding of your call's purpose and what your end goal is. What direction do you want your potential client to head in after the call? If you fail to plan, you won't achieve the goal for your call.
2) Giving Away The Goods
This goal is simple. Do not give away all of your goods without knowing if the person will even take the time to look at them. If they want you to just send them the information so that they can get you off of the phone, don't do it. Do some digging to see what their level of interest is, or if they're just trying to get rid of you.
3) Poor Telephone Manners
We all know what good etiquette is, but sometimes we don't even realize when we're not following it. Avoid smacking your gum, eating, multi-tasking, or having distractions in the background while you're making calls. Not only will it be distracting to the prospect, but also to you.
4) Listen To Your Prospect
If you want to know what your prospect is thinking, just listen to them. Make sure that you do not monopolize the conversation. Poor listening skills will lead to failure.
5) Don't Make Your Fears Theirs
Just because your client is busy at the moment does not mean that they do not ever want to talk to you. Do not read negativity into somewhere that it is not. Just because you are afraid that they don't want to talk to you, doesn't mean that they don't.
6) Failing To Ask Enough Questions
There are things that you need to know about your prospect to qualify them, but also make sure to find out about what they want you to know. People love to talk about themselves, their families, and things of interest to them. You will build rapport with them by being interested in what interests them.
7) Not Being Prepared
You would be foolish to enter into an important presentation with little to no preparation. The phone is absolutely no different. Take some time to think over what you have to say. It might also be helpful to role play with a friend or loved one. Find out what areas you need to work on and smooth out the rough spots.
8) Ask For It
You want to compel your prospect to action. It's not good enough to tell them, you want them to do their due diligence and look into what you're telling them. If you ask them to do something for you, then you have an opportunity to follow up with them and make sure that they did what you requested of them. - 16738
About the Author:
Are you tired of making endless cold calls with no results? If so, check out Brian McCoy's Xocai Healthy Chocolate automated marketing system to find out how to put a system to work for you! Author: Brian McCoy is a six figure earner and one of the top income earners in the home based business industry. Brian devotes the time, energy, and effort into his team and works with them to realize their dreams.
